Return any unused and unworn shoes within 15 days of the date received for a refund.
Jewelry and handbags are not returnable.
Due to manufacturer restrictions, we cannot accept returns on dressesor jewelry. Please be sure to check your measurements against the size chart displayed for each dress. Please be aware that different dresses are cut at different measurements so be sure the check your measurements against the size chart for the dress you are purchasing as the measurements may change for each dress.
All products listed on this website are brand new and free from damage and defect. We are an authorized dealer for every brand on our site so you know that anything you purchase is authentic.
If there any damages or defects with your items when you receive them, please contact us within 48 hours of receipt. If you fail to contact us within48 hours, we may not be able to provide a replacement. Please note that we can only replace damaged items with the same size and color.
Please be sure to try on your shoes as soon as they arrive on a carpeted surface to prevent scuffing of the soles. If the soles are scuffed, they are considered worn and not returnable.
Make sure that you wear a stocking when you try them on to prevent toe marks and scuffing inside the shoes. If you scuff the soles or soil the shoes while trying on your shoes, they are considered worn and not returnable.
Shoes over size 11 are not returnable.
All custom made or dyed shoes are considered final sale and non refundable.
Returns Accepted within 15 Days of receipt:
- Secure your merchandise in the original packaging including the original shoe box and all packaging material. Do Not use the shoe box as the shipping container. This will result in your return being rejected.
- Do not send back to us with signature required or cod. This will result in your package being returned to you by the USPS or UPS.
- Enclose a copy of your original purchase order or receipt. If none was provided, please print your order confirmation that you received in your email. If you ordered through sears, amazon, or buy.com, please print out the email confirmation they sent to you and include in the shipping box. Please do not tape anything to the shoe box.
- We do not offer return shipping labels at this time. You are responsible for shipping your items back to us.
- If you order multiple items at one time and return some items, there will a 20% restocking fee on each item returned.
- Any item that is dyed or worn will not be refunded and is considered a final sale.
- Any upgraded shipping costs will not be refunded.
Most returns are subject to a 20% restocking fee. If you order a replacement pair, we will not charge a restocking fee.
Clearance Items are not returnable.
- If you need to exchange shoes, please place a new order and send back your original pair. Your original order will be refunded according to our refund policy.
- The original pair must first be returned and inspected for defect before a refund will be processed.
- We do not charge a restocking fee for exchanges, but we will deduct our cost of shipping the replacement pair from your original refund.
Return Ship To Address:
My Shoe Connection
10798 Heather St.
Philadelphia, PA 19116
My Shoe Connection is not responsible for damage or loss as a result of return shipments being undeliverable. Please double check the address and the contents to make sure they are unscuffed and correctly packaged and addressed. Shipping/handling charges are not refundable. All refunds will be applied to the originating credit card.
Any refused shipments or shipments returned because UPS was unable to deliver will be charged the original cost of shipping and any return shipping fees charged by the shipping company.
If you have other questions please call our Customer Service line at 215-550-4726 or use our contact page and a Customer Service Representative will be happy to assist you.
Please be sure to add firstname.lastname@example.org to your email address book to ensure that our emails are not blocked or sent to you spam folders.